Frequently Asked Questions
Everything you need to know about shopping with JHS
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Please ensure all original packaging is intact to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Do you offer international shipping?
Currently, JHS ships to selected international destinations. Shipping costs and delivery times will be calculated at checkout based on your country.
How do I contact customer support?
Our team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9 AM to 5 PM EST.